Shipping Policy
What are the delivery charges?
Delivery charge varies. Sometimes delivery charges are free. Sometimes minimum delivery charges will be applied during the purchase of products.
What is the estimated delivery time?
We ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.
Estimated delivery time depends on the following factors:
- Product's availability with us.
- The destination to which you want the order shipped to and our location.
Why does the delivery date not correspond to the delivery timeline of X-Y business days?
It is possible that our courier partners have a holiday between the day you placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored in to the delivery dates.
Are there any hidden costs (sales tax, octroy etc) on items sold on Sompu India?
There are NO hidden charges when you make a purchase on Sompu India. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Delivery charges are not hidden charges and are charged (if at all) extra depending on the shipping policy.
Seller does not/cannot ship to my area. Why?
Please enter your pin code on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location.
If you haven't provided your pin code until the checkout stage, the pin code in your shipping address will be used to check for serviceability.
Whether your location can be serviced or not depends on
- Whether the we ships to your location
- Legal restrictions, if any, in shipping particular products to your location
- The availability of reliable courier partners in your location
At times we prefer not to ship to certain locations. This is entirely at our discretion.
I need to return an item, how do I arrange for a pick-up?
Returns are easy. Contact us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
What do the different tags like "In Stock", "Available" mean?
'In Stock'
For items listed as "In Stock", we will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.
'Available'
We might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.
'Out of Stock'
Currently, the item is not available for sale.
